AWARD WINNING PROGRAM AT DISCOVER FINANCIAL SERVICES ORGANIZATION-WIDE USE OF MBTI® ASSESSMENT This annual award presented by the Association for Psychological Type honors an organization outside the field of psychological type for ethically and effectively using type to improve its business and the work lives of its employees. DISCOVER FINANCIAL SERVICES LEADERSHIP DEVELOPMENT II WORKSHOP During 2002, the Leadership Development Team from Discover Financial Services rolled out their Leadership Development II Workshop. This program was the culmination of over two years of research, design, and development. The workshop was designed to incorporate and support the values of Discover: Doing the Right Thing, Innovation, Simplicity, Collaboration, Openness, Volunteerism, Enthusiasm, and Respect. This workshop consisted of two days of training and facilitation. The major portion of the workshop focused on the MBTI, with 90% of the workshop focusing on the individual and 10% on the team. The Leadership Development Team trained 32 facilitators and provided 26 workshops that included 354 managers. An internal certification program was instituted that included over 128 hours of MBTI®training for each facilitator. An integral part of the workshop was combining the MBTI®with a 360 degree survey. This 360 survey is based on the management competencies unique to Discover. All 360 competencies were correlated to the Jungian mental processes of the MBTI. The greatest measure of the program’s success were the requests from participants to provide the workshop experience to their subordinates conducting team building activities. These requests provide support of a continued effort on the part of the management team of Discover to invest in the development of their employees. Sample of responses from recipients: "I am more aware of how I am perceived by others and I am also conscious of the various personalities and the best way to communicatae with each type." "More understanding of the perspectives from where another person sees things. Approaching persons with a better understanding of their personality and priorities. Also more clear understanding of my own perspectives and motivations." Discover Financial Services, a business unit of Morgan Stanley, operates the Discover® brands. Internal Consultant: Amy Heirman — amyheirmann@discoverfinancial.com External Consultant: Leona Haas — leonahaas@aol.com  Why was the MBTI® Personality Inventory a success
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